It's quite a broken workflow for many jobs to simply ask buyers to base selection decisions only on online messaging and pictures without on-site inspection and discussions. It's not how most real-world jobs were performed and I hope Redbeacon can revise this faulty workflow. If the providers and buyers are all good users of the community, both will ensure to use the system to record the transaction - so not allowing buyers to contact providers and vice versa for a more detailed Q&A or on-site estimate is counter-intuitive.